Introduction

At Pizzeria Bella, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your privacy when you use our website, Android and iOS apps (collectively referred to as the "Services"). Please read this Privacy Policy carefully to understand our practices regarding your personal information.

By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

Information We Collect

When you use our Services, we may collect the following types of information:

• Personal Information: We collect personal information that you provide to us when you register or place an order, such as your name, phone number, address, and location.
• Order History: We collect information about your order history, including details about the items you purchased and the date and time of your orders.
• Authentication Data: We use Google Firebase for authentication, which may collect your email address, unique user identifier, and other information needed to verify your identity when you log in to our Services. To learn more about how Google Firebase processes your data, please refer to their privacy policy here.
• Device and Usage Data: We may collect information about the devices you use to access our Services and your usage patterns, such as your IP address, browser type, and operating system.

How We Use Your Information

• To process and fulfill your orders, communicate with you about your orders, and provide you with customer support.
• To improve and personalize your experience when using our Services, such as remembering your preferences and displaying content tailored to your interests.
• To analyze and understand usage patterns, trends, and user behavior, which helps us improve our Services and develop new features.
• To comply with legal obligations, enforce our Terms of Service, and protect the rights, property, and safety of Pizzeria Bella, our users, and the public.

Information Sharing and Disclosure

• With restaurant owners to enable them to fulfill your orders and provide you with customer support.
• With service providers who assist us in operating our Services, such as payment processors, hosting providers, and analytics providers, subject to strict confidentiality and data protection obligations.
• When required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality and data protection measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Account Deletion

Under the GDPR you have the right to access, correct, and request deletion of your personal data. You can delete your account and personal data at any time:

• In the app: Profile → Delete account.
• On this website: Delete your account — verify your phone number to confirm.

When you request deletion, your personal data (name, phone number, email, saved addresses, payment methods and loyalty points) is removed within 30 days. Completed order and invoice records are kept for up to 7 years to meet accounting and tax law, after which they are deleted; once your account is removed these records can no longer be linked to you.

Security

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our Services after any changes to the Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@foodapp.ee .

Thank You

We sincerely thank you for choosing Pizzeria Bella and trusting us with your personal information. Your privacy is important to us, and we are committed to providing a secure and enjoyable experience when using our Services. If you have any questions or concerns, please do not hesitate to contact us.